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Complaints Escalation Procedure

Complaints Escalation Procedure

At HAIMSA IT, we are committed to resolving your issues and concerns as quickly and efficiently as possible.

Please take a few moments to communicate how we have failed to meet your expectations either by using the online form below or by emailing us at

Using the Automated form below please complete all required information,

What We Will Do

On receipt of your complaint our Customer Services Manager will thoroughly investigate any issues raised and propose a course of action for resolution. You should expect to receive a response to your query within seven business days of us receiving your correspondence. It may also be necessary for us to contact you during the course of the investigation.


Please complete all required information for us to investigate and propose a course of action for resolution.

HiT .Net Specialists

BiZnet House
1 Wimbledon Street
Lenasia South


Phone: +27 11 211 4513                  
Fax: 086 432 9555