Complaints Escalation Procedure
At HAIMSA IT, we are committed to resolving your issues and concerns as quickly and efficiently as possible.
Please take a few moments to communicate how we have failed to meet your expectations either by using the online form below or by emailing us at complaints@haimsait.co.za.
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What We Will Do
Upon receipt of your complaint, our Customer Services Manager will thoroughly investigate any issues raised and propose a course of action for resolution.
You should expect to receive a response to your query within seven business days of us receiving your correspondence.
It may also be necessary for us to contact you during the course of the investigation.