Refund Policy

What is HAIMSA IT’s refund policy?

Customers may be entitled to a refund under the following circumstances:

• Termination of service, provided that all conditions are met (refer to Development Terms & Conditions/ Specific  Hosting Terms)
• Service credits issued
• Goodwill gestures
• Adjustments to invoices

In the instance where a customer has paid in advance for their hosting service for more than one month:

• Should the customer terminate the service before the full invoice period is complete, HAIMSA IT will refund the customer for the unused period, less the 30-day termination notice period.

Refunds are issued in one of three ways and subject to the customer’s payment method and payment interval:

• the hosting period (date of next invoice) will be extended, or
• a credit note is issued on the next invoice generated, or
• the customer account is credited via EFT (only applies to terminations)

The refund method applied remains at HAIMSA IT’s sole discretion.