Hosted Hardware Policy
It is understood that the customer retains the hardware selected at the time of ordering for the duration of their stay at HAIMSA IT.
Should the customer decide to upgrade to a new hosting package with different hardware specifications to their current server, they will be required to pay the setup fee or related hardware upgrades for the new package.
In the event of hardware failure, HAIMSA IT guarantees to repair or replacement of the said hardware.
In the case of our Self-Managed Servers, HAIMSA IT guarantees the repair or replacement of hardware within 200 minutes, or the customer is refunded with a month’s free hosting. In practice, this is usually achieved within a much shorter time frame.